Terms & Conditions

1. Introduction

These Terms & Conditions govern all business development, marketing, networking, lead generation, client acquisition and commercial representation services provided by TruGrowth ("the Service Provider").

By engaging the Service Provider, the client confirms acceptance of these Terms & Conditions.

2. Services Provided

Services may include, but are not limited to:

Business development
Face-to-face business representation
Networking attendance
Lead generation
Marketing support
Relationship management
Client acquisition support
Prospect meetings
Tender and opportunity sourcing
Commercial introductions
Strategic growth support

Services may be delivered both remotely and in person depending on the agreed requirements of the client.

The Service Provider operates as an independent contractor at all times.

3. Minimum Engagement Period

Unless otherwise agreed in writing, all service agreements operate on a minimum six (6) month engagement term.

This minimum period is required to allow sufficient time for relationship building, networking activity, commercial development and effective representation of the client's business.

After the initial six month period the contract will carry on a rolling basis and 3 months written notice will need to be provided by either party to terminate.

4. Business Ethos & Ethical Standards

The Service Provider is committed to working with businesses that reflect similar professional and ethical values, including:

Honest communication
Fair and transparent pricing
Respectful treatment of clients and employees
Professional conduct
Integrity in business practices

The Service Provider reserves the right to decline, refuse or terminate services where a business, individual or organisation is believed to operate dishonestly, unfairly, unlawfully or in a manner considered damaging to reputation or professional standards.

5. Non-Exclusive Representation

The Service Provider represents multiple businesses and organisations simultaneously.

Clients acknowledge and accept that:

Representation is provided on a non-exclusive basis
Multiple clients may operate within similar sectors or geographical regions
No client shall receive unfair preferential treatment
All clients shall receive the level of service agreed within their service arrangement

The Service Provider shall allocate time, opportunities and resources professionally and fairly across all clients.

6. Dedicated Client Time

During any allocated meeting, networking event, campaign activity, business development session or agreed service period assigned to a client, the Service Provider shall act solely in the interests of that client for the duration of the allocated time.

The Service Provider remains committed to maintaining professional standards, focus and confidentiality throughout all client engagements.

7. Client Content & Images

Where the client supplies photographs, videos, logos, marketing content or other materials, the Service Provider shall reasonably assume that:

The client owns the content; or
The client has obtained the necessary permissions, licences or usage rights

The client accepts full responsibility for ensuring supplied materials do not infringe copyright, trademark, intellectual property or privacy laws.

The Service Provider accepts no liability for materials provided directly by the client.

8. Confidentiality

Confidentiality is considered of the utmost importance.

The Service Provider shall not knowingly discuss, disclose or share confidential information relating to any client, including but not limited to:

Clients and customer information
Contracts and agreements
Internal business operations
Financial information
Pricing structures
Marketing strategies
Staff matters
Commercial discussions
Lead sources
Business opportunities

This obligation applies both during and after the working relationship unless disclosure is:

Required by law;
Authorised in writing by the client; or
Already publicly available through lawful means.

The Service Provider expects all clients to operate with the same level of professionalism and confidentiality.

9. Fees, Invoicing & Payment Terms

Clients shall be invoiced monthly in advance for agreed services.

Payment terms are strictly thirty (30) calendar days from the invoice date.

Failure to make payment within the agreed timeframe may result in:

Suspension of services
Withdrawal from meetings or representation activities
Pausing of ongoing marketing or lead generation work
Termination of services
Statutory interest and recovery costs being applied where legally permitted

Time for payment shall be considered essential.

10. No Guarantee of Results

While the Service Provider shall use reasonable skill, experience and commercial efforts, no guarantee is provided regarding:

Sales generated
Revenue outcomes
Contracts secured
Business growth
Lead conversion
Tender success
Return on investment

Commercial success depends on numerous external factors outside the Service Provider's control.

11. Client Responsibilities

Clients agree to:

Provide accurate and timely information
Respond promptly to opportunities and communications
Conduct themselves professionally
Maintain operational capacity to fulfil work generated
Ensure all supplied information and materials are lawful and accurate
Acknowledge that where a service package includes scheduled site visits, the full cost of those visits remains payable regardless of whether the client requests or requires them within any given month

The Service Provider shall not be responsible for losses resulting from delays, failures or inaction by the client.

12. Intellectual Property

All systems, methodologies, templates, databases, lead generation processes, strategies and internally developed materials used by the Service Provider remain the intellectual property of the Service Provider unless otherwise agreed in writing.

Clients retain ownership of their own branding and pre-existing materials.

13. Limitation of Liability

To the fullest extent permitted by law, the Service Provider shall not be liable for:

Loss of profit
Loss of revenue
Loss of opportunity
Indirect or consequential losses
Reputational damage
Third-party claims arising from client-supplied materials

Any liability relating to services provided shall be limited to the total fees paid by the client during the preceding three (3) months.

14. Termination of Services

The Service Provider reserves the right to suspend or terminate services immediately where a client:

Fails to make payment when due
Engages in unlawful conduct
Acts dishonestly or abusively
Breaches these Terms & Conditions
Causes reputational harm
Acts contrary to the ethical standards outlined within these Terms

15. Data Protection

Both parties shall comply with all applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.