Privacy Policy

1. Introduction

TruGrowth ("we", "our", "us") is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect any personal data shared with us through our website, client communications, social media platforms, or other interactions.

By providing your information to TruGrowth, you agree to the terms outlined in this Privacy Policy.

2. Who We Are

TruGrowth

Email: trudy@trugrowth.co.uk

Website: www.trugrowth.co.uk

TruGrowth provides marketing, business growth, website, and digital support services to businesses across various industries.

3. Information We Collect

We may collect and store the following types of information:

• Name and contact details (such as email address, phone number, company name, and job title)
• Business and website information relevant to projects or services
• Client website login credentials, hosting details, or platform access where required to deliver services
• Information provided through enquiries, meetings, forms, or communications
• Website usage data collected through cookies, analytics tools, or tracking software

4. How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested services
• Manage client relationships and deliver projects effectively
• Access and maintain client websites, systems, or platforms where authorised
• Communicate regarding ongoing work, updates, or support
• Improve our services and website experience
• Send occasional updates or marketing communications where consent has been provided

Any website access details, business information, or contact data shared with TruGrowth will be treated as strictly confidential.

We will never sell, share, distribute, or pass your information, website access, or business contacts to third parties unless legally required to do so.

5. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Legitimate Interest – to communicate with clients and deliver services
• Consent – where you opt in to marketing communications
• Contract – where processing is necessary to fulfil agreed services or project work

6. Data Storage and Security

We take reasonable and appropriate measures to protect your information against unauthorised access, misuse, loss, or disclosure.

Client information, website access credentials, and sensitive business details are stored securely using trusted systems and password-protected platforms.

Access to client data is limited solely to TruGrowth and is only used for the purpose of delivering agreed services.

7. Confidentiality Commitment

As part of our services, we may become aware of confidential business information, website systems, customer contacts, or internal processes belonging to clients.

TruGrowth agrees that:

• All client information will remain private and confidential
• Information will only be accessed where necessary to complete agreed work
• Client data, contacts, systems, or website information will not be shared with external parties
• We will not use client information for any purpose outside the agreed business relationship

8. Data Retention

We retain personal and project-related data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

Clients may request deletion of their data at any time unless retention is legally required.

9. Sharing Your Data

We do not sell or trade personal data.

Where necessary, we may use trusted third-party providers (such as website hosting, analytics, cloud storage, or email systems) to help operate our business. These providers are expected to comply with applicable UK GDPR and data protection regulations.

10. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at trudy@trugrowth.co.uk

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. The latest version will always be available on our website.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

TruGrowth

Email: trudy@trugrowth.co.uk

Website: www.trugrowth.co.uk